Terms of Sale
These terms apply when you subscribe to Cardsharpener Pro. They are written for consumers, meaning people buying for personal use. Please read them before you subscribe. Nothing in these terms affects your legal rights as a consumer.
Who you are buying from
Cardsharpener Pro is sold by Luke Smith, a sole trader trading as Cardsharpener ("we", "us"). Our address, which you can also use to send us legal notices, is Lantern House, Granville Road, Bath BA1 9BE. You can email us at lukesmith5918@gmail.com.
What Cardsharpener is
Cardsharpener is a poker hand tracker for Mac and Windows. It imports your hand histories and shows statistics, analysis, and a hand replayer. Your hands are stored in a database on your own computer and are not uploaded anywhere.
The app is free to use for up to 5,000 imported hands. Cardsharpener Pro is a monthly subscription that removes that import cap. Pro does not change how your data is stored.
An analysis tool, not gambling
Cardsharpener only analyses hands you have already played. It is not a gambling service. You cannot play poker, place bets, or deposit, win, or lose money through it. Subscribing to Pro is not a bet, and we do not promise that using Cardsharpener will improve your results.
You must be 18 or over to subscribe. You are responsible for following the terms of any poker site you play on, including any rules about tracking software, and the law where you live. If gambling is becoming a problem for you, free, confidential support is available from GamCare.
Price and payment
Cardsharpener Pro costs £2 per month, in pounds sterling. That is the total price. If VAT applies, it is included, and there are no other charges from us. Your bank may charge its own fees, for example for payments in another currency.
You pay by card through Stripe's secure hosted Checkout. You are charged £2 when you subscribe and then £2 each month on the same date until you cancel. If a payment fails, Stripe may try again over the following days. If it still cannot take payment, your subscription will end.
If we ever change the price, we will email you at least 30 days before the new price applies. You can cancel before then if you do not want to continue.
When the contract starts and how long it lasts
Our contract starts when Stripe confirms your payment at Checkout. Stripe will email you a receipt, and you can view your subscription and invoices at any time in the Stripe Customer Portal.
Pro is a rolling monthly subscription with no minimum term. It renews automatically each month until you or we end it.
Your Pro licence
Your Pro licence is linked to the computer you subscribed from, using a device ID that the app sends when you subscribe. One subscription covers one computer. If you change computers, email us and we will move your licence.
The app checks your licence with our licence service online. If that service is briefly unavailable, we will work to restore it as soon as we can.
Cancelling your subscription
You can cancel at any time, in either of these ways:
- choose Manage in the app to open the Stripe Customer Portal, then cancel; or
- email lukesmith5918@gmail.com from the email address you used at Checkout, saying you want to cancel. We will cancel it and confirm by email within 2 working days. No charge will be taken after the date we receive your email.
When you cancel, you will not be charged again. Pro stays active until the end of the month you have already paid for, then ends. You can update your card or billing details in the same portal.
When your subscription ends, whether you cancel or a payment fails, the 5,000-hand import cap applies again. The hands already in your database stay on your computer, and you can keep using the free version.
Your 14-day right to cancel
As a UK consumer buying online, you have the right to cancel this contract within 14 days without giving any reason. The 14 days run from the day after our contract starts. This right applies when you first subscribe; it does not restart with each monthly renewal.
Pro starts as soon as you subscribe. At Checkout you may be asked to agree that Pro can start straight away and to confirm that you understand you then lose your 14-day right to cancel. If you gave both that agreement and that confirmation, and we confirmed them to you by email, you cannot use this 14-day right. You can still cancel future payments at any time as described above.
If you did not give both, you can cancel within the 14 days and we will refund the full amount you paid.
To use this right, tell us clearly that you want to cancel before the 14 days end. You can email lukesmith5918@gmail.com, write to Lantern House, Granville Road, Bath BA1 9BE, or use the model form below. You do not have to use the form. We will refund you within 14 days of the day you tell us, using the same card you paid with, and we will not charge you any fee for the refund.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract.
To: Luke Smith (Cardsharpener), Lantern House, Granville Road, Bath BA1 9BE, lukesmith5918@gmail.com
I hereby give notice that I cancel my contract for the supply of the following digital content: Cardsharpener Pro subscription.
Ordered on:
Name of consumer:
Email address used at Checkout:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
Your legal rights if something goes wrong
Under the Consumer Rights Act 2015, Cardsharpener Pro must be of satisfactory quality, fit for purpose, and as described, and our licence service must be provided with reasonable care and skill. If it is not, email us. You are entitled to have the problem fixed or the content replaced, and if we cannot do that within a reasonable time and without significant inconvenience to you, to a price reduction, which may be a full refund. If faulty digital content from us damages your device or other digital content, and that happened because we did not use reasonable care and skill, we will repair the damage or compensate you.
For more information about your rights, contact Citizens Advice.
Your poker data and backups
Your hands and database are stored only on your computer, so we cannot recover them if they are lost. We recommend you keep your own backups of your hand history files and database. This does not affect your rights if a fault in Cardsharpener causes the problem.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it would happen, or if we both knew it might happen when you subscribed. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights as a consumer.
Cardsharpener is for personal use. If you use it for a business, we are not responsible to you for loss of profit, loss of business, or business interruption.
If we end your subscription
We may end your subscription if you seriously break these terms, for example by trying to bypass the licence or share it with others. We may also stop offering Pro. If we stop offering Pro, we will email you at least 30 days in advance, stop charging you, and refund any payment for a period you will not receive.
Changes to these terms
We may update these terms, for example to reflect changes in the law or in how Cardsharpener works. If a change affects your subscription, we will email you at least 30 days before it takes effect, and you can cancel before then. The date at the top of this page shows when these terms were last updated.
Complaints
If you have a problem or complaint, email lukesmith5918@gmail.com and we will aim to reply within 5 working days.
Law and courts
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in Scotland or in England and Wales, and if you live in Northern Ireland, you can bring proceedings in Northern Ireland or in England and Wales. If you live elsewhere, you also keep the protection of any mandatory consumer laws where you live.